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Customer Service Centre

Our Customer Service Centre is headed by a Customer Experience Manager and staffed by a number of Customer Service Representatives (including four Senior Reps) who man the Call Centre, Correspondence Unit and Help Desk at our Pine Headquarters.

Staff at the Centre is available for walk-in customers Mon-Fri: 8:30 am to 4:30 pm and by telephone:

Mon-Sun: 8:30 am to 12 Midnight
(Inclusive of Weekends and Bank Holidays)

Telephone: (246) 434-4200 (PBX)
Fax Number: (246) 228-0155 (FAX)
Customer Service: (246) 434-4292 (434-4BWA)
Email: customercare@bwa.gov.bb

The Centre can receive or dispense information on:

  • Billing queries – account balances, estimated charges etc.
  • Complaints – outages, service interruptions etc.
  • Reports of bursts – mains, pipes or leaking meters.
  • Applications for new services.
  • Requesting disconnections & reconnections.
  • General water issues.
  • Wastewater queries.
  • Water conservation.

Address

Business

Pine Commercial Estate
The Pine,  St. Michael
Barbados

 

Mailing

P.O. Box 1260,
Bridgetown, BB11000
Barbados

 

Media & Press

Phone

(246) 434-4292

Email

customercare@bwa.gov.bb

Get In Touch

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Office Opening Hours:
Mon-Fri: 8:30 am – 4:30pm

Cashiers:
Mon-Fri: 8:30 am – 3:30pm

Telephone:
246-434-4292

Call us :
Mon-Sun: 8:30 am to 12 Midnight
(Inclusive of Weekends and Bank Holidays)

E-Mail:
customercare@bwa.gov.bb