Why are payments made before the due date not seen on the next month’s bill?
Payments made at the BWA’s Customer Service Centre are applied to the water accounts on the same day. However, payments made at external payment centres such as the Post Offices, BNB branches, SurePay, the Barbados Public Workers’ Co-operative Credit Union Ltd, or online via Scotia Bank or FirstCaribbean International Bank are batched and are sent to the BWA periodically. Therefore these payments will not instantly appear on the water account. If a bill is processed before the payment information is received from the external centre, it will not be shown on the next month’s bill.
Why are arrears transferred from a previous owner/occupant to a new owner?
Where there has been a change in the ownership of a property and there is an outstanding unpaid debt in the name of a previous owner/occupant, the debt on the old account is transferred to that of the new owner in accordance with the Barbados Water Authority (BWA) Act CAP. 274A s.30(4) which states that: “Unpaid rates and charges are a lien and charge against the premises in respect of which the debt is incurred.” A lien is a legal claim (upon property) until a debt on it is repaid. Therefore, persons who intend to purchase any property in Barbados are advised to ensure through their attorneys, that encumbrances, such as water rates, are paid in full and that no additional charges for water rates are being incurred while the sale of the property is being processed.
Are customers informed when their services are due for disconnection?
Yes. At the back of every water bill, customers are informed: “Bills with a balance forward must be paid at a BWA Customer Service Centre immediately to avoid disconnection of service.” In addition, if any part of a bill is unpaid, the next month, the customer is issued a bill with a warning “Disconnection Pending” written in bold print on the front of the bill. If this bill is not paid by the due date on this bill, the service can be terminated for non-payment anytime after the due date.
Does the BWA only disconnect the services of householders and not businesses?
Both Domestic and Commercial Customers are subject to disconnection for the non-payment of their bills. At October 31, 2009: • Domestic customers owed $16.36 million dollars or 55.5% of the $29.49 million dollars owed for water rates. • Commercial customers owed $10.71 million dollars or 36.3% of the total balance.