Contact us
Our Customer Service Centre is staffed by a Supervisor and a number of Customer Service Representatives who man our call centre and a help desk at our Pine office. This centre operates between 8:30 a.m and 12:00 midnight every day including weekends and public holidays.
The Centre can receive or dispense information on:
- Billing queries – account balances, estimated charges etc.
- Complaints – outages, service interruptions etc.
- Reports of bursts – mains, pipes or leaking meters.
- Applications for new services.
- Requesting disconnections & reconnections.
- General water issues.
- Wastewater queries.
- Water conservation.
Contact Information for the Barbados Water Authority:
| Mailing Address: | P.O. Box 1260, |
| Bridgetown, BB11000 | |
| Barbados | |
| Telephone Number: | (246) 434-4200 (PBX) |
| Fax Number: | (246) 435-3736 (B’TOWN) |
| Email Address: | bwa@caribsurf.com |
| Customer Service: | Pine Commercial Estate |
| The Pine, St. Michael | |
| Barbados | |
| Telephone Number: | (246) 434-4200 (PBX) |
| Fax Number: | (246) 228-0155 (FAX) |
| Hotline Number: | (246) 434-4292 (434-4BWA) |
| Email Address: | customercare@bwa.bb |
