Our Customer Service Centre is staffed by a Supervisor and a number of Customer Service Representatives who man our call centre and a help desk at our Pine office. This centre operates between 8:30 a.m and 12:00 midnight every day including weekends and public holidays.
The Centre can receive or dispense information on:
- Billing queries – account balances, estimated charges etc.
- Complaints – outages, service interruptions etc.
- Reports of bursts – mains, pipes or leaking meters.
- Applications for new services.
- Requesting disconnections & reconnections.
- General water issues.
- Wastewater queries.
- Water conservation.
Contact Information for the Barbados Water Authority:
|Mailing Address:||P.O. Box 1260,|
|Business Address:||Pine Commercial Estate|
|The Pine, St. Michael|
|Telephone Number:||(246) 434-4200 (PBX)|
|Fax Number:||(246) 228-0155 (FAX)|
|Customer Service Number:||(246) 434-4292 (434-4BWA)|