Water and Wastewater Tariffs: The BWA introduced a new rate structure for potable water on July 1, 2009. The rate for commercial customers was raised to $4.66 per cubic metre (m3) and ships rate to $8.08 while the four rate blocs for domestic customers were placed at – $2.48 per m3 (0-8 m3); $3.10 per m3 (9-20 m3); $4.66 per m3 (21-40 m3) and $7.78 per m3 (over 40 m3). No changes have been to the sewerage tariffs which remain 1/3 of the bill for domestic customers and 2/3 of the bill for commercial.
Applying for a Water Service: All persons making application for a new water service must do so at the Authority’s Customer Service Centre. They must complete an application form and present an acceptable form of picture identification along with proof of ownership of the land or written permission from the Landowner, an approved plan from the Town & Country Planning Department and a recent land tax receipt.
Reading Your Meter/Checking for Leaks: The water meter, the instrument that measures the amount of water going into a property is owned, installed and maintained by the BWA while the customer is responsible for protecting it from damage. Although it is used by the Authority to calculate a customer’s water usage, it can also be used by the customer to check for leaks on their premises.
Looking After Your Plumbing: All plumbing issues and/or leaks between the meter and a customer’s premises remain their responsibility, the BWA only repairs leaks or corrects problems between the main and the water meter.
Making Complaints: To make a complaint, any customer can call our Hotline at 434-4200 or go into our Customer Service Centre at Pine Commercial Estate, The Pine, St. Michael. Should you wish to communicate via the Internet you can email us at firstname.lastname@example.org